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Business Showcase See all. Business Showcase: Blocworx July 30, FinTech See all. The shift to digital is transformational: We are here but to serve December 9, IoT See all.

Interviews See all. Cutting Edge See all. Pin It on Pinterest. As a digital bank, we know how much customer service matters.

This is how we keep improving ours. This year, we've increased the weekly training hours for our Customer Support specialists to ensure they're kept up to date, and are empowered with the relevant knowledge and skills to answer all of our customers' questions.

We continue to review and refresh our Support Center to provide information and updates, and offer answers that are quick and easy to find. If you need to talk to us, you can reach one of our agents through our N26 website, or by using the chat function in the app.

Need to talk to us outside of these hours? You can also send us an email or reach out to Neon , our automated N26 Chatbot—24 hours a day.

Neon uses artificial intelligence to understand questions and provide the right answers. With the N26 Metal card you can take advantage of partnership deals by receiving discounts from companies like Hotels.

N26 continue to update the list of partnerships and so it will undoubtedly grow over time. N26 bank is based in Berlin and is regulated by the German financial regulatory authority.

N26 is security conscious and protects your account with password and pin protection when setting up an account. It also offers Mastercard 3D secure as an additional layer of protection when making payments online.

If you lose your card or it gets stolen you can block it immediately in the app and unblock it if you were able to find it.

Whilst the fate of Brexit still looms it is difficult to say how things will play out, especially as your money is protected by the German financial authority and that the terms require the money to be held within the European Union.

However, I used the N26 webchat service to ask them what their plans were for Brexit and this is what they said:. I do not have any further information on Brexit as we don't know if it will even happen and I am not a legal advisor.

In the event that it does happen, we would work towards continually operating in the UK as it is such an important market for us".

There are many banks in the UK that operate from within the EU and so it is not a problem that N26 will face alone. N26 has a customer rating of 'Great' on Trustpilot with a score of 4 out of 5 stars from over 8, reviews.

Those who rated it as 'poor' cited long waiting times to open an account and account closures. Whereas those who rated N26 as 'good' commented on good customer service and an easy to use app.

N26 does however have a banking licence and although Revolut has had a banking licence approved, it is not yet able to operate as a fully-fledged bank.

We have provided a summary of the main features to compare N26 and Revolut below:. Both Monzo and Starling are similar to N26, so to understand the differences we have created a comparison of the main features below.

When you consider that N26 was one of the first app-only banks to appear on the market it is surprising to discover that in terms of features they are still behind the likes of Monzo and Starling Bank.

As a bank, N26 fails to offer basic features such as standing orders and an overdraft facility. Although it competes amongst the other app-only banks for fee-free spending abroad, it charges for withdrawing cash at an ATM when abroad.

I think for a seasoned traveller N26 has an attractive offer, but unless it can add more features I can't see it trumping the app-only banks already on the market.

Do you need financial advice? An independent financial adviser can show you how to make the most of your money. N26 Review: What is it and should you have one?

By Lauren Burrows. How does the N26 bank card work? What are the different N26 accounts and features? Looking for a financial adviser near you?

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